Policies and Shipping

Shipping

All orders are shipped with USPS First Class mail. Rates are determined based on weight. During COVID-19, we are offering FREE SHIPPING on all domestic orders over $50.

For international shipping, please email us at info(at)circleofstitches(dot)com

Returns & Exchanges

MARCH 2020 UPDATE: Please note that due to COVID-19, our return policies are now stricter to increase safety for our staff. We have been closed to the public since March 24th, and are not accepting exchanges on any purchases after that date until COVID-19 risks are reduced. We understand this might be upsetting, but we cannot risk contaminating the shop and endangering our staff. Thank you for understanding.
 

Unused yarn in its original condition may be exchanged for store credit within 30 days of purchase. Please contact us within 30 days of receiving your yarn to set up an exchange. Once we receive and accept your yarn, we will notify you of your store credit, which can be used either at our brick and mortar store or online. Please note that the customer is responsible for all associated shipping costs.

Non-yarn products can be returned for store credit within 30 days. Products must be in original, "as new" condition. We do not accept returns on sale items, clearance items, or items we no longer stock. We reserve the right to decide if a product meets requirements for returns. Please contact us prior to mailing back an order.  Unauthorized returns will not be accepted. 

Special order items may not be returned. If we ordered something especially for you, it's a final sale. 

In cases of defective yarn, we will replace the yarn for you. Please contact us within 15 days of receiving your yarn. 

All returns and exchanges will be determined at the discretion of Circle of Stitches.

Shipping on returns and exchanges is at the customer's expense and will not be refunded.

We do not accept returns on spinning wheels, spindles, needles, notions, or publications, including books, printed patterns, and digital patterns. Exceptions can be made for damaged or faulty merchandise.